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Emoney
Emoney

ទាំងអស់

Customer Experience

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">[Job Announcement]</span></span></span></strong></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Position:</span></span></span></strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">&nbsp;Customer experience (CX)</span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Gender: Male/Female </span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">------------------------------</span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Job Description:&nbsp;</span></span></span></strong></span></span></p> <ul> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Tracking customer experiences across online and offline channels, devices, and touchpoints.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Identifying customer needs and taking proactive steps to maintain positive experiences.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Analyzing customer feedback on product ranges and new releases, as well as preparing reports.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Performing product tests, evaluating after-sales and support services, and facilitating improvements.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Documenting processes and logging technical issues, as well as customer compliments and complaints.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Keeping informed of industry trends and new technologies.</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Job Requirements:</span></span></span></strong></span></span></p> <ul> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Bachelor degree in in marketing, communications, advertising, business management, economics, IT, finance or in a related field preferred.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">At least 2 years&#39; experience as a customer experience specialist, or a similar customer support role</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Good communication, friendly and welcoming person</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Skill: Computer skill, can use Microsoft Office fluently</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Ability to change direction in response to a fluctuating work environment.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Good behavior, Hardworking, Flexible, Honest and Self-motivate</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Able to work under pressure and good at team work.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Good in writing/speaking/listening English, Vietnamese is preferred</span></span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Salary and Benefit:</span></span></span></strong></span></span></p> <ul> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Competitive and Attractive Salary&nbsp;</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">13th month salary</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Seniority Payment</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Bonus on Khmer new year and another big Public Holiday.</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Insurance (Health and accident) NSSF, Forte.</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Annual Trip, Annual Party</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Annual Leave following Cambodia Labour Law</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Annual Salary Increase</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Working Days: Monday &ndash; Saturday (half-day)</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Working Hours: 8:00 &ndash; 17:30</span></span></span></span></span></li> </ul> <p><br /> <span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333"><strong>Contact:&nbsp;</strong></span></span></span></span></span><br /> &nbsp;</p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Ms. Mam Bunchanraksmey</span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Tel: (855) 71 442 8888/ 97 422 6473 </span></span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:13.5pt"><span style="font-family:&quot;Arial&quot;,sans-serif"><span style="color:#333333">Email: recruitment@emoney.com.kh</span></span></span></span></span></p> <p>&nbsp;</p>